About
Highly motivated and customer-focused professional with 5+ years of experience in luxury retail, specializing in fine jewelry. Proven ability to drive sales, cultivate lasting client relationships, and deliver exceptional service in a high-end environment. Adept at product knowledge, inventory management, and creating memorable customer experiences that enhance brand loyalty.
Work
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Summary
Managed client relationships and sales operations for a high-end jewelry boutique in Toronto, specializing in diamonds, gemstones, and luxury watches.
Highlights
Consistently exceeded monthly sales targets by an average of 15-20% through expert product knowledge and personalized client consultations.
Cultivated and maintained a robust client book, resulting in a 30% increase in repeat business and referrals.
Provided comprehensive product education to clients on diamonds (4Cs), precious gemstones, metals, and watch movements, enhancing purchasing confidence.
Managed high-value inventory, ensuring accurate stock levels, secure display, and compliance with store security protocols.
Developed and executed bespoke client events and private viewings, contributing to a 25% increase in high-net-worth client engagement.
Trained new sales associates on sales techniques, product features, and customer service best practices, improving team performance.
Languages
Mandarin
Native
English
Fluent
Skills
Sales & Client Relations
Luxury Sales, Clienteling, Relationship Management, Negotiation, Cross-selling, Upselling, Sales Strategy.
Product Knowledge
Diamonds (4Cs), Gemstones, Precious Metals, Luxury Watches, Jewelry Design, Product Presentation.
Retail Operations
Inventory Management, Point-of-Sale (POS) Systems, Visual Merchandising, Loss Prevention, Customer Service, Store Opening/Closing.
Communication & Interpersonal
Active Listening, Verbal Communication, Written Communication, Empathy, Problem Solving, Team Collaboration.